11/01/10 - Update
Our Backlog is cleared, all parcels have gone out and all orders that were requested to be sent at own risk have gone, there are still a handfull of orders that are on back order but this is due to waiting on stock to come in and those affected have been notified.
Dont expect a lighting fast delivery though, Royal Mail are still not guaranteeing a next day delivery on their special delivery service, so first class is going to be a bit delayed. And the couriers are not guaranteeing a next day delivery yet either. These delays are being caused by a backlog within the parcel networks from all last weeks parcels that they were unable to deliver and is being hampered by the difficult conditions created by snow that is still on the ground,
The weather isnt looking as bad as first predicted and all being well we are expecting service to return to normal either later this week or next week.
If you are a subscriber who has had payments taken but not received the livefoods could you please send us an e-mail with your details and list the payments you need refunding and we will act on that as soon as possible.
The livefoods that were sent on Monday/Tuesday have finally started to arrive today and remarkably a lot of people are reporting live arrivals from locusts, mealworms, waxworms and some of the larger crickets. If you do have dead on arrivals please just send us an e-mail with your order number, what was dead and if you want us to send them now at your own risk or send them later when the weather turns. PLease b epatient as this is going to be quite a large task considering two weeks of xmas livefoods went out on those days!
Thanks to everyone who has been kind, considerate and patient during what has been a truly awfull start to 2010!
