Monday, 7 February 2011

Not all heatmats are born equal...


 Not all heatmats are born equal.. well that is to say they are not made equal, a few years ago we started to get returns of a certain brand of heat mat. They had scorch marks in the surface, some had burn marks through the material, I wont name the make of heat mat but suffice to say you will no longer find them for sale on our website.

So whats the problem, well like i say not all heat mats are made the same. When buying a heat mat in the UK you will be faced with many different manufacturers and styles, but when you look closer there are really only two choices as there are only two methods used to produce a heat mat. so lets look at these methods and what is a heat mat,

What is a heat mat? Its two sheets of plastic with an electroconductive ink squashed between it, this ink joins up to wires which you plug into the mains electric. When you plug the mat into the socket and switch on electricity flows down the wires and through the ink, the ink causes the flow of electric to slow down (causes resistance) which makes the heat mat warm up.

In the highest quality heat mats the ink is printed onto a glass cloth and is referred to as carbon impregnated glass cloth, this then has two metal strips sewn onto the ends and joined to the wires before being sandwiched (laminated) in between sheets of adhesive.

The other style of heat mat has the ink printed straight onto a sheet of plastic, usually in strips (known as tracks), sometimes in very fine strips. this method of production is cheaper than the glass cloth method and has certain drawbacks as i will now explain.

These heat mats are made by printing ink onto a sheet of plastic, so basically you have a silk screen printing machine just like the sort that is used to do t-shirt screen printing, onto that an electronically conductive carbon ink is poured and then an operator stands there putting in sheets of plastic which the machine prints with the ink,

Now because carbon ink is expensive the boffins who design these try to get the maximum coverage of area with the least ink possible, thats why the printed heat mats have tracks (black lines) on them that run from one end to the other.

During the printing process ink builds up around the stencil and its the job of a skilled printer to monitor the print quality and wipe clean the stencil and remix the ink whenever neccessary, if this doesnt get done then tiny hair line bleeds get printed which connect the tracks up in places where they shouldnt do which changes the resisitance of the circuit. Also if the ink isnt changed at the right time it starts to go off causing an uneven print surface which also effects resistance.

Once they are printed and dried its some poor sods job to sit in front of a light box with a high powered loupe or looking glass and they have to look at all the tracks on the circuit to make sure there are no defects, it would typically be something like 1 in 100 circuits that get inspected, so plenty of room for faulty ones to get through. at some places every product is given a final test before being sent off but i can imagine this isnt the case for all factories, if these ink bleeds are missed it could malfunction causing it to melt or catch fire.

Because the cloth mats are basically a solid sheet of carbon you dont ever get this problem!

So how do you know which is which, well its quite simple, glass cloth heatmats are only made by one company and thats Eurorep, they sell them under the brand name Habistat and manuafacture them for Komodo and also Pro rep, anything else and it will be a printed plastic mat, some manufacturers are now laminating there mats in black plastic so you cant see the thin tracks inside but unless its one of those brands it will definately be a mat of lesser quality. Another give away is if its made in china as all of the Eurorep mats are made in the UK.

We currently sell both types of mats on our website, the Habistat ones I would advise every time, and we also stock printed ones made by Lucky reptile, as of yet we have had zero returns involving serious defects with these mats on both brands. So i am guessing luck reptile have better quality control procedures than the unnamed but unavailable from us brand of heat mats!

Beardie feeding guide

Bearded Dragons (pogona vitticeps), beardies can be ravenous eaters but they can also be fussy at times! The trick to keeping your pet bearded dragon well fed is to vary the diet, Bearded Dragons are omnivores meaning they will eat vegetable matter as well as live insects so you need to be giving them ideally some fresh vegetables every other day (we will cover that in another guide but for this one we will stick to the livefoods).

As I mentioned earlier beardies can be faddy eaters going through favourites of one type of livefood and then refusing to eat it anymore! To conquer this behaviour in bearded dragons you need to vary the insects that they eat. Bearded dragons will eat virtually all of the livefoods we sell such as Crickets (black and brown), locusts, mealworms, waxworms, roaches, superworms and fruit beetle grubs. The only livefoods we sell that you would never need to feed to a pet bearded dragon would be fruit flies and micro crickets as they are too small. You need to feed appropriately sized insects to match your bearded dragon, so if your bearded dragon is a hatchling you would start off with small sized crickets and move up through the sizes as your bearded dragon grows until it becomes an adult and you are feeding it adult sized insects. The rule of thumb is only feed insects to your pet reptile that are as long as the reptiles mouth is wide to prevent the animal from choking on its prey. Although this is a good rule of thumb in practice its not always possible and reptiles are not overly burdened by chewing away on larger sized prey (just watch an adult bearded dragon munch up an adult locust).

When a bearded dragon is young it will eat crickets, locusts and roaches as a staple diet, for a yummy treat you can add in waxworms. As the Bearded dragon grows and is about 8-10" long they are usually developed enough to be able to manage harder to digest livefoods such as mealworms and super (morio) worms they will also be able to cope with larger treats such as fruit beetle grubs.

As i keep saying variety is the key to keeping your pet bearded dragon interested in its food and keeping it happy and healthy, the best way to achieve this would be with one of our multi buy livefood offers, if you have an adult bearded dragon I would recommend buying our six tub multi buy deal , if you were to choose 2 tubs of adult or extra large locusts, 2 tubs of large crickets, a tub of waxworms and a tub of either superworms or mealworms you should have the ideal hamper to keep your pet bearded dragon well fed for at least a week. When feeding my beardies i always rotate the livefoods that they get so one day they would have locusts, the next crickets and then the next meal or morio worms and then back to the locusts, every day I give them a few waxworms to keep them interested. You can sprinkle a few waxworms onto salad to encourage your beardie to eat his greens! YOu can also add into your bearded dragons diet some dubia roaches and as a really special treat some fruit beetle grubs, but you are best saving the fruit beetle grubs until hes an adult as they are quite big and juicy


Tuesday, 1 February 2011

Livefood Price increases from 1st February 2011

Price increases from 1st February 2011

Dear Customer,

Unfortunately I have to announce that we have increased our live food prices, the new pricing is as follows..

  • 1 Tub = £4.95
  • 2 Tubs = £8.00 (MULTI BUY)
  • 3 Tubs = £10.00 (MULTI BUY)
  • 4 Tubs = £12.00 (MULTI BUY)
  • 6 Tubs = £15.00 (MULTI BUY)

(Prices include postage)

We have managed to hold our prices since 2006, but after 5 years of continually increasing costs unfortunately it has come to the point whereby we have had to pass an increase onto the customer. As you are all aware VAT has just increased, add to this the huge increases in fuel, electricity over the past five years, minimum wages have increased, food costs, packaging, and postage to name a few. It has now got to the stage whereby if we continue to sell live foods at £3.75 a tub we would soon be selling them at a loss. Add to this the increased number of “lost in post” parcels we have that are resent at our own expense it works out for every tub of live food that goes missing we have to sell another 23 tubs to pay for the missing one! Obviously we can not continue like this so faced with the decision of stop selling our livefoods online or passing on the increased costs we have opted for the latter. I hope you understand the reason behind this price increase and we would like to thank you for your previous and continued custom over the years.

Monday, 17 January 2011

Delivery charges

We have introduced free delivery on orders over £49.99 including frozen , Free Delivery on all livefood only orders and a new rate of £4.99* for hardware orders which is now fully traceable from us to your door.*£9.99 for heavyweight orders

Thursday, 9 December 2010

Cold weather Update 09/12/10


As you are aware we have a lot of orders on hold pending decent weather conditions to be able to send, Heres an update..

The weather over the weekend in most parts of the UK will be above freezing day and night, which makes it suitable to send livefoods,

However, there is a huge backlog in the delivery networks. Royal Mail are still not guaranteeing a next day delivery and our couriers are getting a 4 out of 5 next day delivery rate at the moment.

We will not be sending any frozen orders out until at least next week, No orders are being sent to scotland until the backlog clears into scotland,

If your order contains livefood please let us know if you would like us to post it today (Thursday) or Friday, the weather will be warm enough but as we cannot be sure that it will be delivered in time before it freezes again on Monday. We ask that you make the decision based on that they would be sent at your own risk if they are lost, delayed or arrive dead. If you do want us to send at your own risk please let us know asap.


Please accept our apologies for these unavoidable delays, we had hoped the transport network would have held up a bit better this time,

Thanks
Neil
www.livefoodsbypost.co.uk

Wednesday, 1 December 2010

cold weather update

well its snowing, but we are still sending livefoods and the majority of parcels seem to be getting through ok, Royal mail have suspended next day delivery guarantees so we have removed the next day option from the livefoods on the website, just be aware that if you look outside your window and you can see white stuff chances are your post may be a bit delayed. so please be patient, snow,ice and christmas post arent a good combination!

Wednesday, 24 November 2010

not posting livefoods this friday

because of the expected cold weather this weekend we will not be posting out any livefoods this friday 26/11/10

Friday, 19 November 2010

Substrate Special Offers

Have just created a multi buy deal on the Skink Herp Supplies 5 Litre Bags of Substrate,

Individually priced at £2.99, now buy 2-3 @ £2.79 each or buy four or more @ £2.50 Each.

This makes them the cheapest substrate we have listed (cheaper than Zoo med, Lucky reptile) But the same quality.

Substrates available are
  • Reptile Bark,
  • Coarse Reptile Bark,
  • Aspen Snake bedding,
  • Spider Substrate,
  • **NEW** Tropical tortoise substrate,
  • Jungle bedding
  • Coarse & Fine Vermiculite.
Just add them to your cart to activate multi buy pricing, see the range of Skink Herp Supplies products here.. http://www.livefoodsbypost.co.uk/skink-herp-supplies-533-c.asp

Thursday, 18 November 2010

Xmas Post Arrangements

Yes its nearly that time of year again, so its time to announce our Xmas posting arrangements for the year.

This Year our last posting day for livefoods or frozen will be the 21st December with service resuming on the 4th January.

Anyone wishing to have livefoods posted between these dates can still do so but it will strictly be on a "at your own risk" basis. - Last year we tried to be obliging by sending out livefoods in the interim period between Xmas and new year and it nearly ruined us thanks to postal delays & bad weather - this year we are not prepared to take the risk, but we will post out as long as its at your own risk if they arrive dead or not at all.

Weekly Livefood subscribers will receive double on the week beginning the 20th and resume 4th January, fortnightly subscribers will receive as normal or if your subscription falls in the week beginning 27th they will be posted a week early on the 20th.

Our showroom will be closed from 6pm on the 23rd December and will not reopen until wednesday the 29th. we will also be closed from the 1st to the 3rd of January - There will be no one to answer telephone call or e-mails during these times.



Sunday, 7 November 2010

Some Changes

Hopefully you have noticed we have a great new look on our website, its just been upgraded to a more up to date version of code which means it should behave a bit more dynamically enabling us to add in a few extras in the future and with the new menus you should be able to find what you are looking for a whole lot quicker.

Locust prices down! - yes DOWN
Incase you havent noticed we have lowered the prices on our bulk locusts as well as reintroduced the bulk bags of 100, we have also increased the Tub counts on the pre packed tubs of locusts, although they are only approximate guides as we progress into the next year you will notice more locusts in your tubs, i.e from 8 x extra large to 10, from 10 x large to 15 and so on, keep an eye out we are doing what we can to make reptile keeping less of an expense during these tough financial times.

Tuesday, 19 October 2010

great deals on exo terra plants

just added some great deals to the website on exo terra desert plants and rainforest plants. Save £30 on the rainforest plants and £20 on the desert plants.

were on you tube!

check out our you tube channel - videos at top of page

Tuesday, 1 June 2010

Bank Holiday Fun

Please expect delays of a day or two for deliveries this week as the postal service resumes after a bank holiday, also we will have a lot of orders to post today so if you want a next day delivery make sure it is placed early and not at the last minute - thanks

Wednesday, 31 March 2010

More stock - better service

we have now added an extra 2500 square feet of shelf space to our warehouse which means we are able to hold more of our most popular stock lines.

The result of this should be that our current 99% same day fill rate of orders should creep up to almost 100% as we will be able to fulfill more orders on the same day.

We have also increased our Royal Mail collections to twice daily, we will be keeping our official cut off as midday but in reality we will be able to pack and despatch orders right up 5pm whenever physically possible.

Thursday, 21 January 2010

Reminder

Just a reminder to say all orders that were held up due to bad weather have been sent, they were cleared at the start of this week, there are only a few people waiting on things (a tarantula, a couple of vivs and cabinets) so if thats not you then your order has been posted.

I dont know why people insist on presuming that we are at fault and for some reason we havent sent out orders - so just to confirm - if you ordered livefoods they have been sent.

Post is however slow at the moment and we have had a number of "lost" parcels, so if you are waiting on livefoods that should have arrived by now please send us an e-mail with your details and we will investigate.
Just Launched our trade site for shops, websites and ebay sellers, have a look at www.thereptilewarehouse.co.uk

Saturday, 16 January 2010

A word about security

Some of you may have noticed that we have now switched off the "standard" credit card checkout option and that you now have to go through the 3d secure checkout instead.

We have had to switch off the standard card checkout as on this system we used to manually enter your card details into card machine - we are no longer allowed to do this because of PCI-DSS compliance (look it up - its very boring but if we dont comply we get fined!)

So whats 3D secure, well if you have heard of "verified by visa", where your card provider asks you to regsiter some memorable data against the card for online transactions such as an online password - thats it, if you havent done this already it will ask you to do it during checkout.

So just to set peoples minds at rest, when you enter your card details on our site its going through a secure HTTPS server with Paypal who are PCI DSS comlpliant, they process the transactions and we never ever see your card details.

If you phone us to pay for an order, we now type this straight into a card terminal and no record of the card details are kept.

we are completely secure as our webiste providers, payment providers and the systems we have in place here comply to the PCI DSS standards,

Friday, 15 January 2010

Snow Joke!

Ok so now the snows gone, I thought i would share some pics of what it was like here at livefoods by post HQ!

On the left is our showroom, as you can see clearly covered in snow! underneath all that snow is a road that our couriers and Royal Mail use to get in and out from the packing unit, even though I did clear it of snow - i wish i didn't bother as when the Royal Mail finally turned up 6 days later the guy said they were not allowed to go out during the snow because it was too slippy and icy! meaning my road clearing efforts were wasted anyway!



On the right is where we do all the breeding, boarding and our new reptile room are housed, that snows at least 12" deep making for a right old trudge around site!





Some clown with a snowman! I did the roll a snowball from the top of the drive trick and this is how big it was by the time it hit the bottom!



















Thankfully its all gone now and service is back to normal as of Monday!



Service to resume

Service Update..

The weather has turned here the last of the snow is melting and the met office are predicting above freezing temperatures for next week,

The Royal Mail have reinstated the next day delivery guarantee,

Courier networks are still reluctant to lift their next day guarantee block, But I think that by Monday they should be ok again.

So we are giving the green light for Monday and will resume full normal service on the 18th January.

Subscribers - Please Re-subscribe - And check your previous payments if you have a payment taken where you havent received any livefoods please let us know via e-mail, list the paymnet amount and date and we will refund for you,

Frozen Orders - those of you waiting on frozen, these will be despatched on Monday.

Refunds - Those waiting on a refund - these are continuing to be worked through and should be complete by today,

Thanks everyone for being understanding during the bad weather.